Your Privacy Matters
We're committed to protecting your data. We use minimal cookies and privacy-focused analytics.
Secure & Encrypted
No Tracking Ads
EU Data Storage
GDPR Compliant
1. Introduction
whitstable.shop (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password
- Profile Information: Username, profile photo, and bio
- User Content: Reviews, ratings, and comments you post
- Business Information: If you claim a business listing
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, links clicked
- Device Information: Browser type, operating system
- Location Data: General location based on IP address
We use privacy-focused analytics (Plausible/Umami) that do not use cookies or track individuals across websites.
3. How We Use Your Information
- Provide, maintain, and improve our Service
- Create and manage your account
- Process business claims and listing updates
- Display your reviews and contributions
- Send you updates about your account (if opted in)
- Respond to your questions and support requests
- Monitor and analyse usage patterns
- Detect and prevent fraudulent activity
4. Sharing of Information
- Public Content: Reviews and profile info you make public
- Service Providers: Third-party companies that help us operate
- Legal Requirements: When required by law
We do not sell your personal information to third parties.
5. Third-Party Services
- Supabase: Database and authentication (hosted in EU)
- Vercel: Website hosting and delivery
- Mapbox: Map display and location services
- Plausible: Privacy-focused website analytics
6. Cookies
We use minimal cookies necessary for the operation of our Service:
- Authentication cookies: To keep you logged in
- Preference cookies: To remember your settings
7. Your Rights (GDPR)
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Portability: Request transfer of your data
- Object: Object to processing of your data
8. Data Security
We implement appropriate technical and organisational measures:
- Encryption of data in transit (HTTPS)
- Encryption of sensitive data at rest
- Regular security assessments
- Access controls and authentication
9. Contact Us
If you have any questions about this Privacy Policy:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk